iberostar bella vista tripadvisor

We look forward to a second opportunity to surprise you with positive changes in the near future. We were kept up until 2 AM but the party going on outside (fine by me that people enjoy themselves, but with absence of insonorisation its literally impossible to sleep), the noise from the pipping, the stepping from the upstair rooms and the noise of simply someone walking in the corridor. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero, We are currently here and are leaving today, Dec.6 2022. Would definitely come back, Dear guest, We appreciate your feedback regarding your recent stay with us. No beer or anything in the mini fridge as advertised, black mould on the sheets, mould in the. Everything you'll need to enjoy a special 5-star holiday. Nearby attractions include Varadero Beach (2.5 km), Mi Casa Beatles (5.9 km), and Cueva de Ambrosio (4.1 km). Huge thank you to everyone working at the bella Vista for making my stay there amazing! Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool. You can politely request to be served vintage rum if you are not happy with the default one. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts. The next day we were promptly greeted by our Sunwing agent Anays. We are saddened to read that we were not able to provide you with a holiday that lived up to your expectations. This country with lots of history awaits, and it offers you a unique holiday! We are saddened to read that we were not able to provide you with a holiday that lived up to your expectations. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, We stayed for a week and had no complaints! No beer or anything in the mini fridge as advertised, black mould on the sheets, mould in the. Lock dont lock, swipe cards have to be re-keyed every other day and on and on. On another note, we regret that we were not able to offer a perfect holiday. Before leaving for the Iberostar Bella Vista I read the negative reviews. Our highly-skilled staff at This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The best vacations i have done in a long time. Water went out yesterday so no shower after the beach and still off on hot today, guess Ill shower at home. I was so happy with girls at kids club Maya, Olena and Reya. The menu consist of about six different plate of extremely low quality food even adjusting expectations for Cuba. We offer our sincere apologies. On top, we had a very insightful and fun tennis lesson with Arlien. At Buffet- you have to fight for the food We went to celebrating my husband birthday, booked Italian restaurant for Half of the menu wasnt available at all!!!! This is a paradise for families because of its full range of services and facilities, including an all inclusive accommodation package, the Star Camp entertainment programme for children, all kinds of sports, Star Prestige with premium facilities, a water park, shows, theatre productions and live music, a buffet restaurant with show cooking, 4 a la carte restaurants plus the Ranchon Playa restaurant and a spa & wellness centre. Before leaving for the Iberostar Bella Vista I read the negative reviews. We work daily with the purpose of offering each of our guests a memorable experience. You can politely request to be served vintage rum if you are not happy with the default one. Worse is the apparent complete absence of insonorisation. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. Yes, dry cleaning and laundry service are offered to guests. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. We do so many times when staff was giving under the table some other food, dressings, fruits - just to Spanish speaking people !!! But our breakfasts were more than adequate, with omelettes and fried eggs, fried ham and pancakes, and (usually) fresh buns and butter. this vacation was made sooo much more beautiful by the wonderful people that i met , my cleaning lady LIZBETT made my mornings lovely with the towels and bedding all nice , and you have to get your hair done by MARLENE ! Reviewed 8 August 2022. 2-the stupid ones who learn from their own experience. Upgraded to the 10th floor for $20.00US each per day. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Reception indifferent and borderline rude, mealtimes a bun fight. They had issues with some liquors not being available, as well as common bathroom areas not being stocked with paper. Worse is the apparent complete absence of insonorisation. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. Everything you'll need to enjoy a special 5-star holiday. I have stayed in many Iberostar hotels in different countries and I always prefer to come back to this one. You'd see more prudence during feeding time in a zoo.Throw in a 100 cheap rentals of 20 to 30s youth over a weekend and you have the perfect storm! We hope you will give us a second chance to change your mind with positive changes. Nearby attractions include Varadero Beach (2.5 km), Mi Casa Beatles (5.9 km), and Cueva de Ambrosio (4.1 km). WebHasta muy pronto, Quality Manager Iberostar Selection Bella Vista Varadero. WebIberostar Bella Costa: Mala experiencia - 4.837 opiniones y 7.003 fotos de viajeros, y ofertas fantsticas para Iberostar Bella Costa en Tripadvisor. I am SHOCKED!!! Los cafs del lobby espectaculares, con lindas decoraciones. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. We do so many times when staff was giving under the table some other food, dressings, fruits - just to Spanish speaking people !!! We hope to see you once again in our Hotel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Review tags are currently only available for English language reviews. WebIberostar Selection Bella Vista Varadero, Varadero: See 3,186 traveller reviews, 4,254 user photos and best deals for Iberostar Selection Bella Vista Varadero, ranked #26 of 96 We also thank you for highlighting the distinctive professionalism and warmth of our colleagues. Despite this, our check in still went very smoothly and we were expertly cared for. No wifi in our room, talked to other Canadians at the resort and seems like no one had wifi in rooms. The beach 10000000% awesome! I thought it was an exaggeration. Same day - after 5 hours we received water and electricity but Only COLD water- unable even to have shower after the beach and even at the day of our flight - there was still no hot water in a faucet !!! The hotel management and the responsible departments are working together to find solutions to the aspects of our services that were not to your complete satisfaction. Tripadvisor performs checks on reviews. Dear Cornelius, On behalf of the entire team we would like to thank you for taking the time to share this review and for choosing us to enjoy your holiday in Varadero. On top, we had a very insightful and fun tennis lesson with Arlien. So, Air transat either misrepresented the true nature of the hotel, or the status of Irberostar has drastically and rapidly deteriorated, and them Air transat rating and not up to date, which is as reprehensible. I knew the pandemic hit hard and things are a bit harder for the Cuban (I was in Varadero last may as we) and I thought people are been unjust. she was warm, caring, and very through with all the information we needed. The beach is straight from a dream with so many activities available during the day like catamarans, pedal boats, and kayaks, as well as dance/aerobic lessons. Your friendly comments are an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. Dear guest,First and foremost we want you to know that the way you have described your stay with us is really helpful and we thank you for providing your opinion. I never leaves in those conditions. Really looking for your adequate reaction. Dear Arianne, Thank you very much for these kind words after your recent stay at our wonderful hotel and the review that you have shared. Claim your listing for free to respond to reviews, update your profile and much more. I selected that hotel due to 4.5 stars rating on Air Transats website and on trip advisor (though the rating on trip advisor has drastically fallen since I made my booking). The entertainment on the beach and by the pools in the afternoon was such a great touch. Upon First arriving we walked through a hallway that litterally had no lights in the hallways to the rooms, very weird. But 4 stars in Mexico will be like 10 stars compared to that sheet that we had ! Which languages are spoken by the staff at Iberostar Selection Bella Vista Varadero? Furthermore, we promise to investigate the areas of concern you raise in your review because we know it is through constant communication with our guests that we can be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel. The food was amazing with lots of selection. For this purpose we had to interrupt the water supply to the rooms. Furthermore, we promise to investigate the areas of concern you raise in your review because we know it is through constant communication with our guests that we can be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction whilst staying at our hotel. We haven't stopped talking about them, including Charlie, who, if I have to say his name 1 more time it will bring me great joy. We hope this was the first of many experiences with Iberostar. Dear guest, Thank you very much for taking the time to share this detailed description of your experience. These were not high quality cuts, but paired with sides of rice and stews, they made for a varied experience. What are some restaurants close to Iberostar Selection Bella Vista Varadero? Dear Cornelius, On behalf of the entire team we would like to thank you for taking the time to share this review and for choosing us to enjoy your holiday in Varadero. (I wanted to take Maria home). The staff and service was the best we've ever experienced. Internet wasnt functioning properly at all at any point of our stay! I had literally made my mind to never come to Cuba again, and after a few moments on reaching Melia Varadero I fell in love again and made my mind to come back two weeks next year to that same hotel (stay tune for my perhaps upcoming review of Melia Varadero). We are sorry for the inconvenience caused. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Are there opportunities to exercise at Iberostar Selection Bella Vista Varadero? The price that we paid its a price for 4 stars in Mexico hotel - easily !!!! The humidity in the rooms there was dew on, Dear Mikal, First of all we would like to thank you for taking the time to share this review of your experience at our hotel. The food and drinks were plenty and the Fun was abundant. I know to have low expectations for food in Cuba, but I go for the amazing beaches and the friendly people. Nearby attractions include Varadero Beach (2.5 km), Mi Casa Beatles (5.9 km), and Cueva de Ambrosio (4.1 km). I highly recommend!! We offer our sincere apologies. Its hardly 2 stars hotel !!!! Throughout our stay we had the privilege of meeting various wonderful staff, from Leuis in housekeeping, to Luis Nel our main bartender, Mara and Charlie, who kept us laughing the whole week, Dear guest, We would like to thank you for choosing our hotel for your holiday. The water is crystal clear and the sand is so soft and clean. Didn't try to main buffet as star prestige upgrade allowed us to access to upstairs buffet breakfast and lunches (which someone just serves you anyway). They will serve as a reference for us to check our quality standards. There is a great selection of drinks. I thought the reviews were from people who had unrealistic expectations form Cuba. They will serve as a reference for us to check our quality standards. We would like to express our gratitude for your wonderful feedback and hope to see you again soon at our resort. On top, we had a very insightful and fun tennis lesson with Arlien. I was counting days to come home already from That junk ! Many travellers enjoy visiting Cueva de Ambrosio (4.1 km). AVOID this resort at all cost. Is parking available at Iberostar Selection Bella Vista Varadero? Dear Arianne, Thank you very much for these kind words after your recent stay at our wonderful hotel and the review that you have shared. Review of Iberostar Selection Bella Vista Varadero. The food and drinks were plenty and the Fun was abundant. December 2022 Ibetostar Bella vista vacation, I booked resort - Iberostar Selection Bella Vista Varadero This resort according to all fake reviews -5 start hotel, new build , only 6 years old . Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero, Seventh time in an all inclusive in the Caribbean, and third time in Cuba. the walls, and all the bedding were damp. The ajoining room where our daughter was staying the door jamb is loose at the bottom because the door is very to open as well. I know what realistically to expect from Cuba as well but definitely not that junk of disgusting condition and lack of food !! They had issues with some liquors not being available, as well as common bathroom areas not being stocked with paper. Great restaurants in the hotel variety of Japanese Italian and CubanVery beautiful rooms cold air conditioning 10/10 recommendations, Dear guest,It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. Many travellers enjoy visiting Cueva de Ambrosio (4.1 km). We booked our stay for November 8th for 7 days. As soon as he left, the safe again failed to close securely. Hab 482 bella vista a la piscina y el mar . There is a lot of seating in the lobby, everyone has found a spot for themselves. Nearby attractions include Varadero Beach (2.5 km), Mi Casa Beatles (5.9 km), and Cueva de Ambrosio (4.1 km). Despite this, our check in still went very smoothly and we were expertly cared for. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero, Hotels near Iberostar Selection Bella Vista Varadero, Iberostar Selection Bella Vista Varadero Pool, Iberostar Selection Bella Vista Varadero Rooms, Adults Only and Adult Friendly Hotels in Cuba, Hotels near Convention Center Plaza America, Hotels near Varahicacos Ecological Reserve. As part of Iberostar family, we invest all our resources and efforts to ensure that each of our guests enjoy a memorable holiday. Later you can use the snackbar, which is open 24 hours. What food & drink options are available at Iberostar Selection Bella Vista Varadero? Yes, guests have access to a pool and a fitness centre during their stay. However, when I talked to Air Canada representative who helped me from the kindness of his heart when I couldnt reach my own air transat representative, he told me Melia is a much better hotel and recommended me to transfer there. Esta respuesta es la opinin subjetiva del representante de la gerencia, no de Tripadvisor We look forward to returning to this specific resort in the near future, swim up suite with prestige package is worth it, ocean view needs to be floor 3 or higher, Dear guest, We would like to thank you for choosing our hotel for your holiday. During your stay we faced some technical problems with the operation of the hotel boilers which have now been resolved. I paid 1250$ per person- its pretty decent amount for Cuba vacation I travel a LOT!!! Iberostar Selection Bella Vista Varadero Features, Carretera Las Morlas Km 11 Sector Punta Hicacos, Varadero 42200 Cuba. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, This is my second time staying at the Iberostar Bella Vista in Varadero (and I will come back for sure !). Again, the workers here are 100%. This is a paradise for families because of its full range of services and facilities, including an all The food and drinks were plenty and the Fun was abundant. She truly started our trip off on the right foot. WebThis hotel in the Iberostar chain is located on the beach in Varadero, Cuba. The humidity in the rooms there was dew on. I had never seem this before. Our safe did not work. The entertaining staff were fun and enthusiastic. Upon arriving in our suite the doors were extremely hard to open. We did not have hot water in the shower one evening, and our wi-fi connection was spotty at times. If you want to have a blast at a very nice beach with friendly staff, look no further. Overall, this was an excellent trip, and the Staff were the highlight of our vacation. I thought it was an exaggeration. Does Iberostar Selection Bella Vista Varadero offer any business services? They use the facilities to party on their own private bubble, not respecting either the hard working staff nor other tourists. On to the food, it was editable and we never went hungry but comparing this trip to our first Cuba trip 2 years ago what a difference. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero, We are currently here and are leaving today, Dec.6 2022. Thank you for choosing Iberostar, please come back again soon. Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool. At the hotel there are 3 restaurants available, The waiters in the restaurant are very nice and helpful : particularly waitress Rachel Grillo Gonzalez who was making sure that i was not lacking of anything. 2-the stupid ones who learn from their own experience. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts. Your friendly comments are an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. Your kind words are very rewarding and we are sure the rest of the Team will feel the same. We upgraded to the Star Prestige experience and it was TOTALLY worth it! Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future. The Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. Dont think I went to the Irberostar without doing some research. Despite this, our check in still went very smoothly and we were expertly cared for. I saw little to no one tipping which might rise a question of which is the hen or the egg, but staff were unsmiling, unwelcoming and generally unhelpful. I had never seem this before. Tripadvisor performs checks on reviews. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts. The wall to the doors is litterally loose at the bottom so I needed to put my foot against the wall so the wall would not break. Room types may vary. No one available to help with luggage or show us how to get to our rooms. Sushi restaurant was not great! Another noteworthy bartender, was Luis in the Star prestige only bar. Nice hotel experience. The facilities are great, the room is big and comfortable (although I am out most of the time), and I never, ever, had a single problem staying here. Which languages are spoken by the staff at Iberostar Selection Bella Vista Varadero? I was counting days to come home already from That junk ! We offer our sincere apologies for the inconveniences that interfered with the full enjoyment of your stay. They use the facilities to party on their own private bubble, not respecting either the hard working staff nor other tourists. Staff was amazing, very friendly and welcoming with a lot of activities and parties. The humidity in the rooms there was dew on. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, Very nice hotel good service and great people and great food If you want a have a great time and enjoy your holiday This is place for you very very nice hotel and placehotel have very comfortable rooms and very good staff They worked hard every time Day and night My opinion is 20/10, Dear guest, A review as complimentary as yours assures us that we are heading in the right direction with our numerous efforts. Bibiana Carbonell Castelo, Other at Iberostar Selection Bella Vista Varadero, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. more. she was warm, caring, and very through with all the information we needed. Its probably a know problem because there were plastic wrapping over the mattress probably to protect them from the rampant humidity. Whats that !!! The coffee is excellent and the drinks are generous (not like in pubs in North America). she was warm, caring, and very through with all the information we needed. Also, all the areas that were not offering services at that time were replaced for the same service in the areas already open, so we could be able to guarantee all services that our guests were supposed to received. Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay. We are delighted you cherish great memories from your holidays and that we managed to live up to your expectations. Staff was amazing, very friendly and welcoming with a lot of activities and parties. Our team checks each review posted on the site disputed by our community as not meeting our. The price that we paid its a price for 4 stars in Mexico hotel - easily !!!! Is parking available at Iberostar Selection Bella Vista Varadero? The fact that you could have such a wonderful time at our hotel is an excellent confirmation of our efforts. Evening entertainment was unprofessional and seemed somewhat improvised. After being shown to our room we immediately went downstairs to the lovely dinner buffet where there was food of all types to suit every palette. Our staff work tirelessly to provide incredible experience for our customers; we are happy we achieved that goal this time. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. However, we understand the big issue it was and in order to avoid the problems that may arise with high occupation the hotel management and the security staff must stay all the time watching over the hotel areas, supervising everything and taking measures with the staff and even with guests who dare not to respect our rules. We are saddened to read that we were not able to provide you with a holiday that lived up to your expectations. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, Hotels near Iberostar Selection Bella Vista Varadero, Iberostar Selection Bella Vista Varadero Pool, Iberostar Selection Bella Vista Varadero Rooms, Hotels near Convention Center Plaza America, Hotels near Varahicacos Ecological Reserve. Yes, free parking is available to guests. Definitely recommend upgrading to Star Prestige. Shout out to Raul and his Co Worker (we did not get her name) for our individualized check in process. Iberostar Selection Bella Vista Varadero: Iberostar Selection Bella Vista. WebThis hotel in the Iberostar chain is located on the beach in Varadero, Cuba. Our apprehensions seemed to crystalize right away. This is the version of our website addressed to speakers of English in Singapore. The next day we were promptly greeted by our Sunwing agent Anays. To the children and families that work hard to be there, just as the rest. I totally recommend upgraded for this alone. There was also an omnipresent smell of gasoline which gaves us all headaches. Are there any historical sites close to Iberostar Selection Bella Vista Varadero? We have shared your comments with the responsible departments. For this purpose we had to interrupt the water supply to the rooms. If you are a beach person, and are taking a vacation to enjoy the best of what Varadero has to offer, then the Bella Vista may be a spot to consider. The wall to the doors is litterally loose at the bottom so I needed to put my foot against the wall so the wall would not break. All your remarks are very valuable to us. This is a paradise for families because of its full range of services and facilities, including an all inclusive accommodation package, the Star Camp entertainment programme for children, all kinds of sports, Star Prestige with premium facilities, a water park, shows, theatre productions and live music, a buffet restaurant with show cooking, 4 a la carte restaurants plus the Ranchon Playa restaurant and a spa & wellness centre. Ir al contenido principal. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. What are some of the property amenities at Iberostar Selection Bella Vista Varadero? But on first impression foyer was nicely laid out No issue checking in Apart from the room being cold was nice size Nice comfy clean bed with fab view of pools and sea Water in room but nothing in fridge Grounds ok Same with pools and beach nice No salt and pepper or sauces anywhere Food very limited but its not hotels fault There is a shortage throughout the country and locals are on rations In Havana they are queuing outside supermarkets in hope of being able to get very basic supplies Only way I can describe food is edible Even in restaurants in Havana and Varadero shortages and very very basic Italian a la carte was best meal by far We tried Japanese and Cuban also, Dear guest, Thank you very much for choosing us to enjoy your holidays in Cuba. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. And the food; so many choices accompanied by always smiling, always caring and helpful waitresses; huge kisses for Rachel Grilb, Yairis Garcia Cruz, Noralis Pores and many others I wish I remembered their names. Water went out yesterday so no shower after the beach and still off on hot today, guess Ill shower at home. We were impressed with our room, which was oceanfront on the 9th Floor. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. Nearby attractions include Varadero Beach (1.6 miles), Mi Casa Beatles (3.7 miles), and Cueva de Ambrosio (2.6 miles). Dear guest, We want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. The rooms are clean and comfy !! WebIberostar Selection Bella Vista Varadero: Vacaciones en familia - 3.375 opiniones y 4.408 fotos de viajeros, y ofertas de viajes para Varadero en Tripadvisor. Ir al contenido principal. Lots of beach chairs and drink service is available during the day. Especially shocking for me was the poor quality of service. I paid 1250$ per person- its pretty decent amount for Cuba vacation I travel a LOT!!! We were kept up until 2 AM but the party going on outside (fine by me that people enjoy themselves, but with absence of insonorisation its literally impossible to sleep), the noise from the pipping, the stepping from the upstair rooms and the noise of simply someone walking in the corridor. We also thank you for highlighting the distinctive professionalism and warmth of our colleagues. I thought the reviews were exaggerated. Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. Upon First arriving we walked through a hallway that litterally had no lights in the hallways to the rooms, very weird. We hope you will give us another opportunity to surprise you with positive changes on a future visit. Own or manage this property? Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. I had literally made my mind to never come to Cuba again, and after a few moments on reaching Melia Varadero I fell in love again and made my mind to come back two weeks next year to that same hotel (stay tune for my perhaps upcoming review of Melia Varadero). The staff speaks multiple languages, including English, Spanish, French, and German. See all property amenities. Are there any historical sites close to Iberostar Selection Bella Vista Varadero? Starting with the positives, the beach is beautiful with shallow clean water to swim in. (I wanted to take Maria home). I thought the reviews were exaggerated. We also thank you for highlighting the distinctive professionalism and warmth of our colleagues. Upon arriving in our suite the doors were extremely hard to open. This is a paradise for families because of its full range of services and facilities, including an all We offer our sincere apologies. Here again we were concerned, given the critical reviews specifically about the buffet at the Bella Vista. I am attaching those photos to show you the Reality and I am definitely asking compensation for that ! This response is the subjective opinion of the management representative and not of Tripadvisor LLC. After 6 times in Cuba I never come back. The beach is straight from a dream with so many activities available during the day like catamarans, pedal boats, and kayaks, as well as dance/aerobic lessons. This was truly a splendid experience. Star prestige also allowed us to book unlimited al la carte restaurants which were good for the most part. We try to think about everything to provide our guests with a perfect experience. I brought my own oat milk from home for my coffee which I enjoyed, Dear guest, First of all, we would like you to accept our appreciation for the loyalty you have shown us by returning to our hotel for your most recent holiday. Top room amenities include a minibar, air conditioning, and a flat screen TV. We would like to express our gratitude for your wonderful feedback and hope to see you again soon at our resort. We look forward to a second opportunity to surprise you with positive changes in the near future. The location could not be better: not too far from the airport and the beach was outstanding with clear water, no debris, and plenty of chairs on the beach. What was Virgin thinking!!?? We had the most amazing vacation!! Dear guest, Thank you very much for sharing this review of your experience. It saddens us greatly to know that we did not live up to your expectations. I am attaching those photos to show you the Reality and I am definitely asking compensation for that ! Yes, dry cleaning and laundry service are offered to guests. Once in Bella Vista I was amazed to learn that this is true. We regret you encountered some shortcomings but we will see to the negative issues you pointed out and do our best each day to improve the quality of the service, because clients deserve it. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. See you soon :-), Dear guest, It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. The responsible departments are reviewing each of the remarks you share with us in order to take all appropriate measures to prevent similar situations from recurring in the future. We were impressed with our room, which was oceanfront on the 9th Floor. more, Review collected in partnership with this hotel. Cuba has been going through hard times ever since COVID, but Iberostar Bella Vista still manages to give us an absolutely perfect experience! As part of Iberostar family, we invest all our resources and efforts to ensure that each of our guests enjoy a memorable holiday. I knew the pandemic hit hard and things are a bit harder for the Cuban (I was in Varadero last may as we) and I thought people are been unjust. During your stay we faced some technical problems with the operation of the hotel boilers which have now been resolved. This is a paradise for families because of its full range of services and facilities, including an all Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero. Moulded- disgusting pools everywhere, scratched ,unpainted spotted walls Rooms- with mold and rusty mirrors. See all nearby attractions. Dear Arianne, Thank you very much for these kind words after your recent stay at our wonderful hotel and the review that you have shared. I have stayed in many Iberostar hotels in different countries and I always prefer to come back to this one. I know that these are in tropical countries however we have been on 10 tropical vacations and havent seen a single roach in our rooms. Its probably a know problem because there were plastic wrapping over the mattress probably to protect them from the rampant humidity. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero, Seventh time in an all inclusive in the Caribbean, and third time in Cuba. A side comment that I will not be doing business with Air transat ever again neither. The beach is straight from a dream with so many activities available during the day like catamarans, pedal boats, and kayaks, as well as dance/aerobic lessons. If one vacations to achieve gastronomical Nirvana, then respectfully, perhaps the Bella Vista shouldnt be a stop on your pilgrimage. The beaches are beautiful ! Dear guest, We want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. I thought the reviews were exaggerated. I saw little to no one tipping which might rise a question of which is the hen or the egg, but staff were unsmiling, unwelcoming and generally unhelpful. Dont think I went to the Irberostar without doing some research. We look forward to returning to this specific resort in the near future, swim up suite with prestige package is worth it, ocean view needs to be floor 3 or higher, Dear guest, We would like to thank you for choosing our hotel for your holiday. It is rewarding to read that our staff at the Lobby Bar, our animation night Show and our beautiful beach make a good impression on you. But I was horribly wrong. The entire staff works super hard to help and please every single customer (even if some of them are just rude, do not even say thank you when served or do not tip anything at all, during their entire stay). We are saddened to read the problem we had with the pipe affected your stay that much. The water is crystal clear and the sand is so soft and clean. Own or manage this property? We hope you will give us another opportunity to surprise you with positive changes on a future visit. We look forward to the privilege of surprising you with positive changes in the near future. My kid was safe with them and they made sure that he had fun every day. King Regards, Quality Manager IBEROSTAR Cuba, Whilst there are good points about the hotel, we were very disappointed given the prices they are charging. Especially shocking for me was the poor quality of service. Cubans work very hard and, they are exposed to electricity shortages. As you can imagine i did not regret, Dear guest, It pleases us to receive such nice comments of your stay with us, the entire Team would like to thank you for your high punctuation and your recommendation to TripAdvisor readers. In the morning we again ventured into the excellent buffet and was confronted by every breakfast you could imagine, including delicious freshly cooked omelettes courtesy of the very nice omelette man whose name to my eternal shame I never found out but he was always tolerant of my very halting Spanish. See you soon :-), Dear guest, It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Fecha de la estancia: agosto de 2022. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Within 15 minutes a handyman came up to the eighth floor and repaired it. Powder like sand and hot sun. The drinks from the bars were great and the staff are really friendly. My girlfriend and I booked a week at the Bella Vista for early July. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero. WebIberostar Selection Bella Vista Varadero: Hotel con encanto - 3.370 opiniones y 4.408 fotos de viajeros, y ofertas de viajes para Varadero en Tripadvisor. We sure will be, Dear Alicja and Marek Debowski, Thank you so much for your amazing review. Would highly recommend this hotel. I was worried about what I was going to eat as I have an intolerance to dairy products and gluten. Again, the workers here are 100%. Please come back and see us again soon. This country with lots of history awaits, and it offers you a unique holiday! WebTripadvisor - Iberostar Selection Bella Vista Varadero()Iberostar Selection Bella Vista Varadero 3,366 4,40854 The rooms were HORRIBLE. See all nearby attractions. Every day the cleaning staff exchanged towels and clean the romm - unfortunately the towels were not always clean, it felt musty. Bring USD cash. My kid was safe with them and they made sure that he had fun every day. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Your friendly comments are an incentive for us to continue to the best of our ability so that all our guests feel as comfortable as you were in our hospitality. I thought it was an exaggeration. Water went out yesterday so no shower after the beach and still off on hot today, guess Ill shower at home. Thanks to IBVV once again ! It saddens us greatly to know that we did not live up to your expectations. The rooms were HORRIBLE. They use the facilities to party on their own private bubble, not respecting either the hard working staff nor other tourists. King Regards, Quality Manager IBEROSTAR Cuba. WebDear guest, We are very pleased to read that you had a pleasant time in our hospitality at Iberostar Bella Vista and want to thank you for sharing with us. Best Regards, Quality Manager Iberostar Selection Bella Vista Varadero, It was my group (of 6) first time in Cuba and we really enjoyed our stay. We haven't stopped talking about them, including Charlie, who, if I have to say his name 1 more time it will bring me great joy. However, it is regrettable to see other services did not meet your expectations. Powder like sand and hot sun. The facilities are great, the room is big and comfortable (although I am out most of the time), and I never, ever, had a single problem staying here. I am SHOCKED!!! These were momentary bumps. The location could not be better: not too far from the airport and the beach was outstanding with clear water, no debris, and plenty of chairs on And dreams were not even close to what we experienced at Iberostar Bella Vista - Varadero. Thanks for recommending us and we look forward to welcoming you soon again. The last two days - there was NO WATER at all in hotel - for over 5 hours, no plates even to eat in buffet, we went to room - there is NO electricity as well!!! It was a disaster, I have pictures of how actually this 5 stars looks like!!! Thank you once again for sharing this review of your holiday with us, we hope you had a nice journey home and that you will continue to keep us a part of your future holiday arrangements. We hope you will give us a second chance to change your mind with positive changes. We have shared your comments with the responsible departments. Wow - See 3,364 traveler reviews, 4,408 candid photos, and great deals for Iberostar WebIberostar Selection Bella Vista Varadero, Varadero: See 3,332 traveller reviews, 4,381 user photos and best deals for Iberostar Selection Bella Vista Varadero, ranked #26 of 97 Kind Regards, Quality Manager Iberostar Selection Bella Vista Varadero, This is my second time staying at the Iberostar Bella Vista in Varadero (and I will come back for sure !). This country with lots of history awaits, and it offers you a unique holiday! During my week stay at the bella vista there was more than enough to do the service was exceptional, but what stood out to me was the entertainment team particularly Miguel at the theatre that was on the resort! The room was clean and neat. Are any cleaning services offered at Iberostar Selection Bella Vista Varadero? Other reviews have said it all. more. A side comment that I will not be doing business with Air transat ever again neither. We thank you for giving us the opportunity to improve and we assure you that if you grant us the privilege of visiting us again, we will surprise you with positive changes. I know to have low expectations for food in Cuba, but I go for the amazing beaches and the friendly people. Dear guest, It is always fabulous for us to receive such wonderful reviews like yours. 2-the stupid ones who learn from their own experience. Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future. There are variety of games and toys that my son enjoyed and it was all free of charge. In any case, the sleeping situation, especially the dampness was so overwhelmingly bad that at around 3 AM on the first night my wife and I decided that if we cannot transfer hotel for the rest of the holiday we would book the first flight back home and escape this nightmare. We have shared your comments with the responsible departments. Stunning views and amazing beach, definitely recommend 5* experience. Evening entertainment was unprofessional and seemed somewhat improvised. But you are in Cuba so you have to focus on the views and ocean and people. For this purpose we had to interrupt the water supply to the rooms. Our package included priority check in, however upon arrival there was no designated area for priority check in. Iberostar Selection Bella Vista Varadero: Iberostar Selection Bella Vista. Highlight was the staff as they were doing their level best to keep customers happy! Limpieza. Ours crapped out on day 4 so with my wifes bad foot we needed to walk to the other side on the resort hotel suites to use the only one that worked. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future. More, Dear Kateryna,Thank you very much for choosing us to enjoy your vacation in Varadero. Please keep up the excellent job you do daily !!! I really have a trauma from that - I want yo go again February- but really I am scared already !! Are there opportunities to exercise at Iberostar Selection Bella Vista Varadero? Upon arriving in our suite the doors were extremely hard to open. Please keep up the excellent job you do daily !!! No primitive cheap wine in a. pool , no juices - just some powdered lemonade in a dirty pale - that even looks like a junk. The fact that you could have a wonderful time in our hotel is an excellent confirmation of our efforts. the walls, and all the bedding were damp. The entire staff works super hard to help and please every single customer (even if some of them are just rude, do not even say thank you when served or do not tip anything at all, during their entire stay). Tripadvisor performs checks on reviews. Is parking available at Iberostar Selection Bella Vista Varadero? Even the bar lacks basic elements: mint and lemons. Excelente vista al mar del norte y mar del sur, muy buena atencin de todo el personal en buffet, recepcin, piscina, las habitaciones muy bien cuidadas y el men rico y variado Our maid Betty kept our room amazingly clean and we never ran out of water, towels or toilet paper. I am SHOCKED!!! Claim your listing for free to respond to reviews, update your profile and much more. We have analized all your comments in order to work harder on the critic areas. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Moulded- disgusting pools everywhere, scratched ,unpainted spotted walls Rooms- with mold and rusty mirrors. The panoramic bar and restaurant definitely makes Star Prestige worth it. What are some restaurants close to Iberostar Selection Bella Vista Varadero? We assure you that we will do everything in our means to make improvements as soon as possible. The hotel management and the responsible departments are working together to find solutions to the aspects of our services that were not to your complete satisfaction. However, Iberostar Bella Vista fail at everything. We contemplated cancelling or rescheduling, but decided to remain optimistic and open-minded. They were fun, very polite and made excellent drinks. Even the bar lacks basic elements: mint and lemons. The rooms were HORRIBLE. We have made some advances since the opening, so we wish you grant us the pleasure to have you back soon; we will strive to make your holidays perfect this time. Iberostar Selection Bella Vista Varadero: December 2022 Ibetostar Bella vista vacation - See 3,370 traveller reviews, 4,408 candid photos, and great deals for Iberostar Selection Bella Vista Varadero at Tripadvisor. The hotel management and the responsible departments are working together to find solutions to the aspects of our services that were not to your complete satisfaction. Concerning the influx of 18 years old over that weekend, our hotel does not have any restriction of age, we are family resort, so all our guests are welcome to visit our property. Friendly and helpful staff, beautiful beach and good drinks. They will serve as a reference for us to check our quality standards. I know that these are in tropical countries however we have been on 10 tropical vacations and havent seen a single roach in our rooms. WebIberostar Selection Bella Vista Varadero, Varadero: 3,370 Hotel Reviews, 4,408 traveller photos, and great deals for Iberostar Selection Bella Vista Varadero, ranked #26 of 96 hotels in Varadero and rated 4 of 5 at Tripadvisor. more. Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future. Even by travelling solo, I go here because it is a family-oriented hotel and, as such, it deserves respect. 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