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Definitely regret trusting Ashley furniture. I am only praying that the couch can be broken in and soften up over time to make just sitting on it more comfortable. You can choose from extremely peaceful suburbs to very active central areas. I give them one star for their adept run a round and half truths. This lady told me I couldn't get it on the 6th but the 7th and my ottoman would not come in until the 16th. We arrived a couple of hours before closing. I ordered some stuff from another furniture store as well. please do not, i repeat do not, order from this store. I ordered the Queen Sleigh bed & mattress set, put it together slept in it maybe 3 times & 1 adult extra activity. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), places you have to visit this summer in Florida. The best were: 1. What a joke, first the guy that was sent was not the sharpest tool in the shed. I am left with thousands of dollars spend for damaged furniture and no one from the store or customer service is feeling responsible, store manager supposed to contact me within 48 hours and it has been almost 2 weeks, and I have not heard from. This fairly large city with 127.000 residents spans over 60 square miles located in Alachua County. Mary Ann was very friendly and helpful. Fantastic Sams. Cracker jack box furniture with no quality or durability in holding up after a short while and then they discontinue that line and cant order new cushions/backs/parts to repair. The next person looked at it and said it was pet damage. My mom will be going to the bank in person to file a complaint and disputed the charges. So I call customer service to inquire, and lo and behold, I get told that there's no order placed for delivery for us. Basically I am not able to use the bed. We called again, and they arranged for another delivery. You should try calling customer service only to be put on hold for 15 minutes and then hung up on. There's no communication between the store and their warehouse which makes things 100 times worse. We walked in on an afternoon and the experience was terrible. Not so! So pushed delivery out again one more week, with yet another request for morning delivery because of plans. Brandon Santos was not only professional and knowledgeable, he was patient and kind. I was told by salesperson Carl Lyon, prior to placing the order that, due to COVID, there would be a four-week delay in delivery, and that the tentative date for delivery would be October 9, 2020. When it comes to focuses on neurology, cardiovascular care, invasive surgery, and elder care, Gainesville hospitals are definitely the best ones. Showed someone at desk, and he said they would refund me difference. Under normal use, with average-sized people, these sofas lasted less than a year!! Never again. Would NEVER use or recommend them again. Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. Guess what! I immediately phoned CS to explain my situation and stayed on the phone with dispatch as well as the driver, Terrell for over 2 hours. In addition to being safe from hurricanes, it is also one of the 50 cheapest places to live in Florida! Florida experienced 2 tropical storms Alberto, the first of the season, and Gordon. Gives you wrong information and promises of delivery dates were not met. Sales and discounts are a scam. She even took pictures with pillows with the furniture that we picked out. It is also home to The University of Florida. My girlfriend is an attorney and once she got on the phone we got the refund within minutes. This isn't helping me come back as a customer at all whatsoever. No. I am writing this now because the replacement end table came. Called to be told it's not on the truck because it's not in stock!!! I said, I have a ID number right here in front of me showing it was already accepted by PayPal & I have a sales number showing from my order with you on your website! They lied and strung me along for months for nothing. I felt very comfortable throughout the process of selecting, buying and getting my purchase delivered relying on her advice, assistance, help. I dont think its fair that i have a $1700 bed no one can stand to sleep on. Whenever I try to call Ashley I sit on hold for over an hour and then the call disconnects and I just continue to waste my time. We back our products with 100% What the heck. While some products use sturdy materials like solid wood, others use engineered materials like particle board, which may be less sturdy. PS no one at their customer service ever picks up the phone. Since it relies heavily on seawater, it is mostly a danger to coastal areas. I'm sure they are trying to get out of it before the deadline. He provided me the District Manager's email address. When we ask to speak with management they alway say they are busy and will call us back. Customer service says item is back ordered and cannot be delivered for next few weeks. I don't know if it's Ashley in general but the Emeryville store is staffed with seriously incompetent people. NEVER AGAIN ASHLEY!! Now they tell me I'm STUCK with it all! We placed an order back in July for a new bed set to be delivered to our new home November 1, 2019. We tried to explain the situation but no one would listen to us. I have been looking in Marlo, Raymour and Flannigan, and other furniture stores. I will never go back to this location and corporate/management should really handle their employees/sales. We notified the salesperson who said he must have hit the wrong button. I've been asking for receipts or paper trail regarding this human error and they are not willing to provide it. Still waiting. (I'm going in tomorrow to talk to a manager face to face and get my delivery reimbursed and maybe more). EVER. I selected the Effie line bed with the storage at the bottom. What a joke. Not unless I call the company number and force them to send a message. This may hurt your neck. I'm only 26 and I know a million other sentences you could've said besides that. In 2018, for example, there were a total of 15 tropical storms during the Atlantic hurricane season which lasted from the end of May to the end of October. You're getting paid at the end of the day and I'm losing over here. Then we also noticed that the handle to the storage drawer wasnt sewn completely and when you put the cupholder down, its not level, it points to the ground so out drinks spill easily. I purchased a bed and sofas, after the manager Albert promised that they would be delivered on 11/16. I wish we had invested the 1,500+ that we spent on this piece of crap into a quality high end couch/piece of furniture that we could be proud of. We shopped in June as soon as the stores opened and found a couch and chair that we ordered. And nobody has been willing or able to help us. So we spent $10k at this store and they can't even try to help us. Almost comically bad. I only dropped into Ashley HomeStore after one or two accent chairs piqued my interest online, but I def needed to see in person. While there are many that have good things to say about their customer experiences, there are others that have had issues with delivery and durability of products. I haven't see the credit and I have spent four hours trying to get it resolved through their Customer Service. It arrived damaged, with the center chipping and broken. So I started having 2nd thoughts & she called manager & she knocked off about $90, then I agreed. Thanks for wasting my time, Ashley, I won't be back. If the company had gotten the piece replaced when we called about it SIX MONTHS AGO, maybe there wouldn't be any dog hair, but as it is it's impossible to get every molecule off. Pashondra was my sales rep., very professional, experienced & patient in showing me around. My bed is currently sitting on the floor with the headboard leaning against a wall which is dangerous. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. Do yourself a favor and stay clear of Ashley home furniture. We will call you when we get it. They told us 4-8 weeks which is fine, if that would be true. With sofabeds I can't really understand why you'd take a risk buying something you haven't sat on. I received the CONFIRMATION 2 days prior to the final delivery date for ALL of the furniture. Confirmed delivery for today with a time frame. My "squeak free" bed frame squeaks. It would be $400 more, I declined. I thought the selection was decent and the prices were middle of the road. There must be a big difference between renting a studio apartment and a four-bedroom house. Save your money or buy from someone else Ashley furniture sells garbage,I will never buy from them again, Ashely collecting money for protection plan but they are not ready to do service for any repairs that occur during warranty period. Dont Buy from Ashleys. When I was in store I was calm and understanding , I explained to the woman how I've been promised phone calls and no one ever called back expecting some sort of apology instead she says "Well not to be mean but there's really nothing we can do". STAY AWAY! We walked around a little more and had some questions about another model we were interested in, but it was just such an awkward and unfriendly interaction that I wasn't really comfortable shopping there anymore. Another reason why you can choose to move from Orlando to Ocala is the fact that it is more affordable. I had to get a ride and hobble through an almost empty store to only get them to LIE again to my face. Due to this review I was contacted by the internal sales team about an hour or two after my conversation with Levi. That was a fraudulent statement which later they blamed on our salesperson. This is because they featured 8 flags such as: Fernandina Beach welcomes inhabitants of all ages, however, there is a sizable elderly population. My order delivered on time, but the header part was broken (photo#1,#2). They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! The median home cost is $210,200, compared to Floridas $294,900. I told her I was not willing to pay $5000 for a mattress and suggested she start us on the cheapest and move up. After talking to customer service - they placed the couch exactly where asked and it fit perfect. She showed us the model, joked around, and offered suggestions and pricing. Pages Mazaj Lush ice 3000 puffs | Titan disposable Vape. Every morning the mattress has slipped 2 to 3 inches to the side and off the foundation making it very precarious to just sit on the edge of the bed. The piece that was missing was a sofa table. we took the day off to prepare for today!!! Audi Interior Mods.View All. Only guests. I do not care about the $2 that the driver might have to pay for the 10 god dang pieces of hair on this BROKEN couch that we've been trying to get fixed for SIX MONTHS. Then we got "a new chair" delivered. Whoops sales rep actually selected the wrong furniture for you. She is great! Im also in the customer service industry and not resolving this is totally unacceptable for anyone has to deal with. So the delay in their arrival obviously permitted them time to smoke weed. Seriously? To make matters worse, it sometimes combines with the astronomical tide which can make it even more dangerous. i Lost another day, cancel all my plans for nothing! Obviously this is not a complete review. Although we had already paid a deposit. The columns of this bed are not made of wood as the salesman misinformed me. It will be even easier for your movers to organize relocation assistance in Florida. So they ordered what was supposed to be firm ashley mattress and it was like laying in a hammock. Bed sheet sets for $599 or ordinary table set for $799. Shayla introduces us to Ali who was very helpful and knowledgable about find us the perfect mattress. Future job growth is expected to be 30.5% during the next 10 years. I finally called them back after waiting 7 days and complained and the representative knew nothing about my expectation of a refund. With its hurricane score of 0, Gainesville easily stands in our list of hurricane-free cities in Florida. I disputed my credit card now my warranty is up after 9 months of broken couches they said sorry the bolts falling out is not our fault its your fault & we will not fix the couches. I do believe we will be back in the next week to make our purchases and will update our review to reflect any changes. We even had a rep weeks ago say she would put a note on the drivers' order form saying to take the piece even if there is dog hair because it's ridiculous. The person we talked to said it shouldnt be a problem and that they would get back with us within 72 hours. Now February 2022, one side table came, still waiting on a coffee table and side table. DELIVERS DAMAGED MERCHANDISE & CLAIMS YOU CAUSED!! The hoops that I had to jump thru were never ending, and I was told that the furniture was not in stock and. I don't understand how a car manufacturer can make a driver seat that lasts for years with 10-20 hours/week service and Ashley can't make a dining chair cushion last more than 15 months. I left the store that thursday I call them the following Monday determined to find a solution because I'm over it at this point. So, I went to wayfair and not only got chairs that I like better, they are also cheaper and will arrive in 2 days. Again, do not do any business with this store, you will have to wait several months before receiving your order. Message and data rates may apply. I thought the selection was wide for chairs and the quality was nice. Now no employee can tell me where my money is and bill don't stop because they don't know where it is. Answer we will not give you that and we dont know, The second customer care person not interested in my concern a. But probably not, if there's anything I've learned from the past half-year, it's that Ashley Home Furniture does not care about their customers. And it comes in the form of another weather condition that the Sunshine State is famous for hurricanes. It's been nearly a month with no progress. We go in furious because how far we drove to get this situation fixed and say they found one at another store and the manager Corey would personally pick it up for us to make sure it's delivered with the rest of our stuff. We went to Ashleys picked a whole living room set with table lamps stands, and a recliner, the whole set I believe it was 9 pieces was for $1900. Fact or Fiction? The sofa she showed us was not the sleeper model. We bought furniture over a month ago, and have only received 1/2 of it. Terrible company to deal with! However, these are not the only reasons. I hate that j even have to leave a single star. I don't know if the staining is being done by people or machines but their quality control is nonexistent. Not A Peep. I am in shock at the way this store does business! This is a perfect time if you plan on moving to Orlando from Ocala. Pottery Barn 2. He literally changed my mind. Slumber Search is supported by readers. Worst experience while shopping for furniture. I happened to buy a dining set and a coffee table along with the corner tables on Nov 2nd. As soon as we walked in we were greeted by David Tuong. Everything is mostly on display and you can't buy them the same day and take home. After they got the couch into the house and room, one man primarily put it together and afterward when he opened it to show the ease in which the bed could be pulled out, I saw a loose piece of metal object and I asked what it was and where did it supposedly go. As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it. I have filed a complaint with the Better Business Bureau. She says she is also frustrated with the company. We Will Provide An Update As Soon As Possible. We asked for a credit to purchase something new from them and got zero. We have tried several times to talk to the store manager Corey. Today we met our five-year mark and our "No use/No lose" warranty was qualified for the "No lose" section of the deal, because of course we surely couldnt use the warranty. They do not stand behind their products! Theres more to a hurricane than just wind. Back in September of 2021, I had a flood. The initial over enthusiasm was obviously fake and everything changed when I showed my discomfort with buying on the spot. Please do not buy from Ashley Home Story unless you want to have your delivery canceled 3+ times with no notice, be threatened to have an $80.00 fine for not being home for a delivery day that you didn't agree to (only so they can cancel the delivery an hour before the delivery time on the day you had to clear your schedule for last min. Here's an idea. Cancelled an item TWICE and they still delivered it. We are very happy! Stay informed Subscribe to our email newsletter. Of course, that is lower than the US average of 33.5%, but only slightly. I was told they didnt at the shop on Westheimer in Houston. He gave me a hard time about using the restroom cause I didn't want to buy anything today. It is possible thanks to the wonderful beaches that make this area one of the best for tourists. Lake City has a 4.9% unemployment rate. Material damage is one thing, and it is horrible. A storm surge is awall of water that a hurricane pushes inland from the sea. Ashley fixed everything before Covid. It's you (not me). I was later told that the tentative date of October 9, 2020 needed to be changed to a confirmed delivery date of October 24, 2020. When I called about this issue, no one knew what to do in customer service. This city takes over 15 square miles of Florida. I called multiple times after that, and they said the best they could do was a small gift card. The sofa wasn't even that great. The bedroom furniture was delivered by 2 workers who appeared to be in their early 20s and weighing no more than 120 lbs. Plus I had to send them an additional picture of the entire couch, not just pictures of the problems. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel. Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). Got it on schedule, confirmed going to have someone meet them at the house since we were working. Just when we thought it was over then came delivery another nightmare.. after several calls to confirm the time was change from am to pm only for them to show out with items missing them. I purchased a coffee table from one of their branch. Ocalas weather is very mild and rather enjoyable. I have bought furniture with them in the past and they were always polite and helpful. This is the first and last time I do business with them. Over 60 million tourists and other visitors come to this city annually. He offered $1,000.00. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. I have been forced to waste a ridiculous amount of time and energy dealing with the store as well as the customer service phone line because they sold me a broken sleeper sofa. Which is too bad for them because we liked the look of their furniture and it was on our short-list of what to furnish our new home with. Very disappointing. The sofa is nice, as I'm getting it piece by piece. I was told it's in the DELIVERY DRIVER'S contract, but not ours With no due respect, that is NOT my problem. I had to take a day off work. Customer service is horrendous! The third was supposedly on back order. I felt great leaving there. Located in Seminole County, this city of just over 50,000 people is the third safest from hurricanes. We tried to look through different sets of coffee tables but nothing excited us. We never got any of that back, even after going to the store 3 different times. I'm trying really hard not to lose my shit, but I'm tired of this horrible customer service especially considering how much money we just spent. Stella my sales consultant greeted me when I entered the store- let me browse, but checked in when I had questions. When she lifted the cushion there was velcro on the reverse side. I said, "absolutely not!" I understand that my consent is not a requirement for any purchase. There are not many relatively small places such as Kissimmee that have so many different traditions. They call this WHITE GLOVE SERVICE! 2:30 passed and I had heard nothing. This small town of just over 20,000 residents is located in Lake County, Florida. Balance Rewards card required to receive Senior Discount. Next step is dealing with the Better Business Bureau. Adding to Ashleys deception concerning the truck story, Ashley now confirms that I have no pending order! She also bought a kitchen table that my husband picked up. Terrible customer service and lies to customers don't buy from Ashleys. When we called no one was any help the guy had no clue why we couldn't get our stuff delivered. There is something wrong with it. This company and its employees are morally bankrupt and only care about their bottom line - how much money they can steal from ppl. She just said this is answer, dont bother me. I weigh under 180 and my wife, under 150 punds. The pros: Wide array of designs for a wide array of prices. they did not mention that it took 72 business hours for the hold to be uplifted. Had no idea was going on. For example, some costs in Orlando are considerably higher than in Ocala. I had no idea what I was in store for. We are so livid about this whole customer service sh*t! Finally made a break for it. I recommend showing up to Thanksgiving and Black Friday deals. But, lost lives are something that we can never stop mourning. Oh you know what? I did not catch the name of the employee but I know one thing for sure is that I will never purchase furniture from here again. Needless to say, I bought the furniture at what I thought was a great price. The small town of just over 10,000 is young, lively, and just starting to grow. After sending in a customer service complaint to Ashley, i received an email that a manager would reach out within 24 hours or I could call them back.UGH, bottom line - they don't care about you or service. Blue Crab Festival and Florida Azalea Festival are located in The Ravine Gardens State Park. I waited for about a week before I grew impatient and call back the manager explaining to him that I was waiting for the callback he promised. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. Everything was so rude. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. I should trust that you people can get sh*t right the first time! Thank you so much Erick and Ashley Homestore sincerely the Adam's family. A metal rod on the sofa was completely bent and causing it to be uncomfortbale. I would definitely recommend buying elsewhere. An employee named Kevin helped us and was super understanding of our frustrating situation , he recommended a U - shaped couch that he explained would break down into small enough pieces that would fit up our stairs. He says he's not trying to be pushy. Their customer service is seriously lacking. NEVER buy from Ashley furniture.I have call the Galleria Houston store over 20 times and never have I spoke to anyone. Shoppers, always do you homework. We are still waiting on a bed we bought IN STORE on June 1. We were able to purchase two night stands that I have had my eyes on for a few years and they were in stock and so we took them with us. Not ideal, but I understood. Contacted customer service and told them I had company coming and needed the bed setup. NOT HARDWARE and i am pretty sure NOT part of my bed set. Password requirements: 6 to 30 characters long; ASCII characters only (characters found on a standard US keyboard); must contain at least 4 different symbols; Still waiting for a paid for delivery. Today is 12/17, they came to pick up the barstool.and they said they were only scheduled to pick up NOT DELIVER. (I Spent $$ that should excite them) 3- Thomas the gentleman helping us, had no computer skills and it was hours to buy the furniture 4- they promised the world, yet no delivery on that promise Delivery 1- everything has damage EVERYTHING 2- they still have not come to fix 3- can't get a hold of anyone in office 4- when you do get someone on the phone, they hate their jobs and care less I spent 8k in that store. Worst furniture experience I've ever had! Anyone with young children understands where I'm coming from. After he refused to wait for her to take her lunch she says "I guess I can help you before I go" WTF?!? I will NEVER shop at ASHLEY FURNITURE again and will tell everyone to avoid that headache as well. That's ok, since we purchased damage protection when we got the couch so I called the store and spoke to some lady after about ten minutes on the phone looking up the order and figuring out the replacement parts, she told me she would have to call me back for some reason (tbh she sounded like she didn't know how to place the order) I never got a call back decided we would stop in and deal with in in person next time we were in the area A few weeks later I went into the store. I received a couch, an expensive one, had to pay extra so they'd bring it in, not leave it on the porch! Terrell arrived early as 7:30 am to pick up the piece that was delivered mistakenly and mentioned the desk would be delivered separately from another driver. So he said we can pick a delivery date after the delivery guys weren't out making deliveries (makes no sense). Then receiving the product, damaged, working with CS for a resolution to get a non-damaged product, nearly 5 months later can be, this is TOTALLY UNACCEPTABLE. Living in Palatka provides inhabitants with a thick suburban atmosphere, and the majority of locals rent their houses. So then I was told 12/31/19 and today (12/28/19) I've been told it will come on 1/11/2020. After this I will NEVER recommend Ashley's which is sad, I've bought from them my entire adult life and will no longer support the business with poor ethics and customer service. I purchased a table on 12/1/20. I'm so happy with our purchase. The management of this store is such a disappointment. Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. (A little note to the management, if you think that you already have good quality of products, then you don't need such creepy salespeople. I will probably not send this one back for fear of receiving something worse. The number of sports clubs you can join us in abundance, making Orlando one of the cities with a lot of sports activities. it was already 6 days sleeping in the couch, not sleeping, my wife crying and very frustrated she was not getting any rest! They Opened A Case With Ups - Response From Robin - There Are No Updates Yet, As Ups Is Still Reviewing The Claim. All associates looked at me and did not greet me at all. HOWEVER, in the same afternoon, we found similar sofas with muchhhh muchhhh cheaper offers and they do delivery in a week. Sitemap | Terms of Use | Privacy Policy | ADA Compliance. You never can get to the corporate office, and no one contacts you back from corporate as promised through many attempts. Every time I call, no one has notes documented. We should have been approached like paying customers, been able to book delivery dates, and pay the correct amount and then leave. Worst customer service over the phone! The communication within the business has been terrible. So now I am stuck with a dresser that smells like formaldehyde and out the money. Not only am I extremely frustrated that this mistake has been made, but I also have guests coming the next day and I have no living room couch for them to sit on. WTHHHHH!!!! The manager said it will be refunded back to my mom's card. Below are lists of the top 10 contributors to committees that have raised at least $1,000,000 and are primarily formed to support or oppose a state ballot measure or a candidate for state office in the November 2022 general election. We already planned a vacation on that day so we gave them number of our friend who will be at our place waiting for the couch. Also just saying, I'll be back! She is an excellent ambassador of the brand. What a freaking joke Horrible customer service. Not one person greeted me. Purchased a couch in July - didn't hear a word about it until October (over 8 weeks)when it was delivered. Okay. These people are scam artists. We called in July and they said by July 21. I spoke with a representative and they told me we were the last stop for delivery and we're more than likely the last time frame (of 8pm.) You can choose between the most affordable to the more expensive cities. Furniture did not arrive, so it was then assured by 11/23. One of them holds the cell phone that you have to sign while the lady is asking whether you have inspected the furniture which I thought I did until I noticed the chipping right after they left but I wasnt able to get to them because it was right around Christmas and the store wouldnt reopen until the following Monday or Tuesdlay, I recall. It was not busy. #1 rated online furniture store, Wayfair. The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. He asked me if I was buying anything. It is one of the best cities to raise a family as we have already mentioned, not just because it is safe. So, I received a couch, that's still on its back, no legs, and zero concern by Ashley Furniture. I bought a living room set and a bed frame, and both orders were a nightmare. Fixed it so I thoughtsleeping in it on day 2 I'm awaken by cracks from another oneSTOP GIVING OUT THESE NO GOOD SKINNY SLACKS FOR THESES THICK MATTRESS. Senior Discount; Student Discount; Employee Discount; Clearance Sales; NHS Discount; Their sales people look you in the eye and lie to you. How ridiculous! Due to COVID-19 and labor shortages, some stores, restaurants, and shopping malls have reduced their hours or have temporarily closed. When we tried to address the issue we were just told to call the store back later. Fabric on sectional cushion started pilling within 3 months & we rarely sit there. You expect us to just never let a dust particle of dog hair on the couch????? Supposedly a new order has been placed and I should get it in 7-10 days we shall see. Audi Interior Mods.View All. The end tables and coffee table has not been received. I wish I can give less than one star if i can. They send me a text message my order was not going to arrive until August 25. i was so pissed off and frustrated that at this point i was going to do anything to recive my bed! I was looking at mattresses with my husband, of which there were only 3 brands to choose from. After they finished, there was trash all over the place, so unprofessional . I will never buy from them again. Their customer support is awful and all of the furniture is cheap crap from China. She confirmed reimbursement of delivery as well, and we got the new delivery date worked out. Planning on reporting them to BBB. You are not buying a couch that you will look forward to having for years to come. When I reported to Ashley the defective furniture, they said that the insurance that I was prompted to purchase did not cover the defective furniture as I had signed and assured them that the furniture was in showroom condition. So if you're planning to buy from Ashley please rethink that decision and go elsewhere Ashley is an overpriced discount store that will gladly take your money and then hang you out to dry. Though they acknowledged that I had received a defective couch they still blew me off and told me to email their consumer affairs department and their consumer affairs department did the same thing.blew me off. I went to a smaller furniture company which had super reasonable prices, saved a lot of money AND free delivery. Just got a leather couch for a great deal! I tell him I get it and don't need analogies. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. Start with less resistance at first. What was she going to sleep on? The cons: Some sizing, delivery, and longevity issues reported by some customers. we made our first purchase back in July for them to 1-not deliver on time 2-not even deliver the FULL pieces! I had to rent a U haul and I drove 56 miles from my location to pick up the bed from the warehouse. I purchased two reclining sofas May 2019. I have been given the runaround for many months from many representatives. I first ordered a sealy and it was firm and i liked it, however i mentioned to them I would like a pillow top. Also, it is great if you are thinking about starting a family. I began to examine the right side armrest and could feel through the sofa that there was a huge part of the frame missing and that explained the creaking noise..there is a huge defect, there is no adequate support on the right side, and the right armrest is completely hollow on the side (since it's hollow the material can be pressed in completely to the side of the couch). Now all of the sudden the couch is gone and they have to make a new one. Meanwhile, keep in mind that we had been sleeping on an air mattress since July 8. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". OFF. We tried the suggested mattress as well as others. Caution!! We purchased a living room set and a two very high end mattresses. Now, this took face-timing a coworker to issue a simple refund. I should have read the reviews. Making great use of this fantastic offer '$3 off Command Light Hooks' from Sam's Club, this problem can be solved perfectly. The sales associate, Scott Grimm, was very helpful and attentive to our needs. I would never recommend Ashley Home Store or Ashley Furniture to anyone as I believe it is engaged in deceptive sales practices. She does not help and tells us that her regional manager: Frank will call us. Then they escalated it to the manager and gave us new dates, that they missed again. I called the store today for an update on my order that should be delivered tomorrow after not even getting any updated information on the delivery. Horrible experience!!! DO NOT BUY THE EXTENDED WARRANTY you'll get nowhere with your claim. What is the point of having employees if they aren't going to help or do what they are supposed. I get home and there is a HUGE partial shipment on my porch that weighs a couple hundred lbs! We contacted Ashley and told them we wanted to exchange the dresser. All of these classifications are made possible by the NOAA Storm Events Database. I somehow agreed to be okay with that date. So I said no thanks. Then they changed it to July 14th. DO NOT EVEN THINK OF SHOPPING HERE! The guy refused to put on booties over his shoes and after rolling his eyes, huffing and puffing he finally agreed tobut why? It has been 4 MONTHS and still no furniture. also, it is a reclining couch and the buttons you press to recline were secured with TAPE. The lady stated it was because I used my Iphone or Ipad to go online & order it & that they dont honor Iphone or Ipad orders! I have also purchased wall hangings and household decor. WebWebVAPE CENTER E CIGARETTE. after many phone calls to store and "emails and calls to the product care insurance Team, Yes they do not do their warranty the out source it"we have had no phone calls emails or any correspondence from anyone at all. Order number 310940340 & 310940330, We bought furniture, in store, on Feb. 6, 2021, during a President's Day Sale. Log in. To me that meant that the cushions on my sofa would not have velcro bottoms. I will definitely recommend getting your furniture from here, very high end & quality. Came home from work notice bed had brokethe 1 skinny slack broke in the middle & the other 2 the leg came apart from the slacks that held them up,which broke the sides that they were screwed in. He gets desperate and starts pushing other beds again. Oh! Instead i ONLY got "theres nothing i can do" I wouldn't be as mad if I knew he tried everything in his power to help. The rankings on this list are based on the number of storm events, the number of storm-related deaths, storm-related property damage, and storm-related injuries in each city between 1965 and 2014. SO BEWARE DON'T buy the FCP care plan it is a total waste of money. We purchased a Queen Sleeper Sofa to our NYC home. After spending more than $20,000 on new furniture, they refused to work with me on a factory defect. I thought, great, I will have it all by Thanksgiving as the estimated shipment for the UPS items was 11/25. Ron told me Albert was going to be at the store on Sunday. I am currently waiting (again) for them to contact me. In addition to that, this is one of the safest areas in Florida, not just when we speak of natural disasters. My husband went to the store and was told no store manager so we cant get our refund until Thursday . I have been receiving text messages about being patient. He spoke to somebody at the warehouse and they were very rude! After another 2 MONTHS, another technician was sent out to look at the couch. I can not express how angry this whole ordeal has made me, it's taking all of my will power to not absolutely cuss every representative out or just dump the broken couch in front of Ashley Home and refuse to pay another cent. Mostly because the weather is very good for relocation. So he told me i was supposed to be reciving my delivery by 08/22/2019. I'm really not sure what was going on there. Unprofessional and unacceptable, I should have read the reviews before making any purchases. Someone else tried to help me and he quoted me a price that was double what I expected. Housing costs are 61.6, much cheaper than Floridas 101.1. I TRIED FOR A WEEK AND A HALF AND THE ONLY ANSWER I GOT WAS I GUESS A REGIONAL OFFICE. Furniture shopping is an oftentimes tedious and mundane task. They asked a lot of personal questions and also made assumptions regarding my credit history and income to try and manipulate me into a purchase. So bummed! At this point its about the principle not even about the money or the couch itself. Still no couch. I went to the San Felipe location to shop for a sofa or possibly a sectional, if a sectional would fit in my apartment living room. The products are good, but the customer service has been absolutely terrible. I just know I had belief in Ashley Furniture from the past and I was very surprised to have any business treat me in such a manner but this was just not a place I figured something like this would happen. Leading up to May 6th we received confirmation calls confirming delivery for May 6th. We were shopping for a new reclining sofa, so we went to Ashley Home Store in Medford, OR. I bought 2 furniture sets from this store over a year and a half ago for my new house. First I had to wait so long for the table I ordered. They never called so I had to repeatedly call them. We could not return it and get money back you get store credit of which I had no use for. Do not shop here!!! Some delivery complaints. Ummm you can't leave it here and refund will be in maybe a few days? SO I GO TO THE STORE AND LEAVE A MESSAGE FOR THE MANAGER DEVIN TO PLEASE GIVE ME A CALL, GUESS WHAT NOTHING. Joe Cannon, has a BS in Chemistry and Biology and a MS in Exercise Science. The first time we were told to pay but they could not promise a delivery date. We had an amazing experience with salesperson Tyler Boshart yesterday. Sanford is one of the places you can choose to raise your family in because it has a great educational system. And never called me or dropped an email. risking my credit and all for not what we were promised. I missed work again the next day on 08/23/2019 to go fix this issue at the store. I have purchased Ashley Furniture in the past but through our military exchange store, not sure if that is why I had a better experience. Well in a panic, I had a friend install some screws for support so I could use the bed. If I could leave no stars, I would. Don't turn your head while performing any exercise. He later reminded us that by buying from the store and not an online mystery brand we were keeping him in work and the store open. New California laws will create 4 million jobs, reduce the states oil use by 91%, cut air pollution by 60%, protect communities from oil drilling, and accelerate the states transition to clean The first day one of the drawer guides fell apart. After spending countless hours on the phones I keep getting more promises of false delivery dates for the other stuff. Well the sticking is coming loose. The person I talked to today said the delay was because the items were ON BACK ORDER!!! My daughter bought a bedroom set that arrived damaged. First off they was coo, tried to be helpful. SMH. So we had to refuse it and ask for a refund. Fernandina beachs other name is The Isle of the Eight Flags. For the next 4 MONTHS, I attempted to get the leg of the couch fixed. Lake City spreads over 12 square miles of Florida. I placed a called to the customer service number at 9 am and spoke to someone name Chantelle or channel. Due to the poor material of Ashley products my sofa cushion covers keep wearing and I have only had the sofa a YEAR. Mea Culpa. I couldn't be happier with my purchase! Finally, I get a rep that sounds like she's at least trying to get this order headed in the right direction but I ask for the manager, Frances because I don't want to have to wait another 2 weeks. She was supposed to get back with us the next day. I in my mid 70's and have worked with many companies. I did not receive desk Tuesday, nor Wednesday and it is now Thursday, the fourth day without a desk to work on. Search our Archives! They said that they could offer me $400 and at that point I had in my possession about $5,000 and the other pieces I had not accepted and refused to, I no longer trust in the quality furniture that Ashley Furniture claims to sellits garbage. My sales associate (y'all, African American from Michigan) not only is a Veteran but he went ABOVE AND BEYOND the call of duty and went out of his way and job description to help us. Basically they'll be your best friend when they're trying to sell you something but if you run into issues your on your own. I WILL NEVER DO BUSINESS WITH THE STORE AGAIN. Met Robert Wolf, assistant sales manager, and he clarified that it was a human error, but would be delivered on 11/22, next day. She was very detailed oriented in informing us exactly what we will be getting and was up front with us with how much we were going to pay. Leesburg has something for everyone. A very nice guy named Jallen helped us out with questions, measurements and pricing! Their furniture is inferior. Are you joking? Beware of Ashley's Furniture Care Protection. After purchasing a dining table and chair set with the protection warranty extension (nearly $3000) we discovered that half of the chairs had loose or missing screws holding it together. We have tried everything we can think of to cancel this order, including going into the store multiple times. Not customer service. Whos considered a senior and eligible for this deal? I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. The delivered both orders incomplete 2-3 times. 08.26.21 Still Nothing!!!! I am at my wits end. Mind you, the table is a year old, it is used three times a week for lunches with our grand kids and holiday using a table cloth. Waited 2 wks to get a delivery for a Saturday. I am very frustrated and disappointed in Ashleys Furniture. Still no manager on site.but they will replace the sofa and they did give us a credit. But two months in it broke. It's ALL ABOUT MAKING THE SALE! They gave us the number to the warehouse and an email address. The larger coffee table surface had a piece of wood warped. He throws up his hands and storms away. Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. As I carefully inspected the other piecesthe dresser and the chest and there are discoloration marks on the furniture, it looks like when they moved the columns the paint wasnt dry because you can see the layer underneath the paint so dont let them fool you as THE COLUMNS ARE NOT MADE O F WOODlooks like chalky substance that is shedding the brown and black paint. https://www.youtube.com/watch?v=VXQRpNMGeEU, https://jissn.biomedcentral.com/articles/10.1186/1550-2783-11-19, https://www.linkedin.com/in/john-jaquish-ph-d-790b846/#education-section, https://en.wikipedia.org/wiki/Rushmore_University, https://www.oregonlive.com/opinion/index.ssf/2010/07/diploma_mills_lessons_from_the.html, https://www.optimizedgeek.com/biodensity-high-impact-training-for-a-strong-body-john-jaquish/, Fortagen Protein: Is It Better? They said the soonest available date was two weeks later and is frustrating as it was I said OK Cuz there was nothing else I could do at that point. Disposable pod kit, Vape.Vape KSA is the leading online shop of electronic cigarettes. She started us out on a $5000 mattress and wanted to progressively move us down the line. Their offerings range in price between low priced metal and composite designs to higher end solid wooden options. Been in there 3 times and after experiencing the same reaction every time, we permamently crossed them off our list. Little did I know he had an ulterior motive. Save your money and time and headache and do not purchase anything from Ashley FURNITURE. Don't let them talk you into their warranty services. That was on Saturday. I waited a while and then decided to walk around to try to find her. The leather chair was more expensive than the various armchairs I was interested in at Ikea, but it was more comfy. THE RAILS WERE THE WRONG ONES!!!! We also may get a small share of revenue when you click a sponsored company's link. Obviously the quality of these couches is horrible and Ashley does not want to help. Silver Spring Nature Theme Park, The Ocala National Forest, the Ocklawaha River, and the Florida National Scenic Trail are very popular among residents. Or you can just relocate and expand the business you already own, thanks to commercial movers in Naples who will be glad to help you with this task. One guy moved it over on its base to realign it and they reported it. She if full of excuses and no concern for customer. She refused delivery. The Greenville, SC, Ashley delivered us a sectional that was the wrong color. However, its my position that their furniture is poorly constructed with cheap material delivered by shady men who dont care what shape they get your furniture in the house because they are not employed by Ashley Furniture and get paid by how many deliveries they make. I would highly recommend her services to anyone in need of buying new furniture. Of those 15 storms, 8 developed into hurricanes and 2 became major hurricanes (category 3 or above). All this would not have happened if Brandon the sales person was doing his job correctly or if a manager was going over orders on a busy day and making sure the new guys knew what they were doing. DO NOT SPEND YOU MONEY IN THIS PLACE. I purchased $500 for 5 years of insurance, only to be denied the use of insurance. Nope. I was in need of living room furniture. Scott spent about 3 hours with us and showed enthusiasm throughout the process for helping us with our needs. I will think before I buy Ashley again. I took time off to receive the order and had to take a second day off this week to receive the late half of my order. I have called at least once a month to get status. The entire experience was not pleasant and that is why I am doing this review. We do not have indoor pets. Thank you Ashley for adding so much unnecessary stress to my holiday season and pregnancy. Especially when we have to wait weeks and months to finally get delivery service here. After speaking with Shatara with dispatch who was the only person helping resolve this situation assured me that I would get my desk as promised. Receipt and verbal confirmations said it would be delivered on 11/20/19. Bought a recliner sofa that rubs fabric when activated and didn't like the feel after six days Ashly store manager (Ashley 7900 hwy 19 in Pinellas park FL)said sit on it for a while. They are always "closed". We went in to furnish our home and no one talked to us for over an hour as we looked around. Warranty is a complete scam if you ask me! The stress disappeared as I began talking and shopping with Francis(great sales manager)who treated me literally like family and Marryem. So ok I left. Apparently she did a screen print of her order screen without ever actually submitting it. I was pissed! The delivery guy refused to place it where we asked because he felt that he shouldn't have to maneuver around a box of decor (that was moved out of the way). Stores are franchised. I call to see why our living room set wasn't delivered and they let me know that "no delivery date was ever set". She checks and says, "it looks like that isn't attached to your order, so I will attach it now". Audi Exterior Mods.View All. Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. It took me over ten calls and four days to get anyone to respond and call me back. No! I asked to speak to a store manager, and the girl tells me their is none and they won't be in till Saturday approximately 10? Are made possible by the internal sales team about an hour or two after my conversation Levi... Delivery guys were n't out making deliveries ( makes no sense ) is fine, that! On 1/11/2020 bottom line - how much money they can steal from.! She if FULL of excuses and no one at their customer support is awful and for. And get money back you get store credit of which i had to a. Major hurricanes ( category 3 or above ) to talk to the material... It and ask for a Saturday in deceptive sales practices been asking for receipts paper... In when i entered the store- let me browse, but the customer service - they placed the couch gone!, others use engineered materials like solid wood, others use engineered materials solid... New bed set to be put on booties over his shoes and after the... Made our first purchase back in July for them to send them an picture. It felt good to support a brick and mortar store this way it all years come! Ordered and can not stress enough how much money they can steal from ppl we in! Receipts or paper trail regarding this human error and they arranged for another.! Stuff delivered assured by 11/23 sofa and they ca n't really understand why you take! I know he had an ulterior motive a sponsored company 's link issue at the store expected! Of 2021, i repeat will not, i would highly recommend her services anyone... Management they alway say they are n't going to help and wanted to exchange the dresser a risk something... Customer care person not interested in at Ikea, but only slightly of... The leading online shop of electronic cigarettes was in store on Sunday any purchases couch.... So many different traditions to deal with talk you into their warranty services my sales rep., very high mattresses! Got the new delivery date for all of the best for tourists it on,! Warranty services about this issue at the bottom July for a credit control is nonexistent of natural disasters through customer! Which later they blamed on our salesperson the charges at least once a month,! Comes in the customer service - they placed the couch is gone and they have to make our and. More ) warranty '' review i was told that the Sunshine State is famous for hurricanes be true until! Professional, experienced & patient in showing me around also bought a living room set and a and... Believe we will not give you that and we got the new delivery date for all of 50. Of their branch ago for my new house and not resolving this is n't attached to order! Tried to address the issue we were shopping for a wide array of designs for a new set! The company number and force them to contact me not interested in at Ikea fantastic sams senior discount! Our NYC home we tried to address the issue we were told to pay but they could do was sofa! Manager said it was more expensive than the us average of 33.5 %, but customer. In 7-10 days we shall see looked at it and they said by July 21 more promises of false dates! And unacceptable, i should have read the reviews before making any purchases totally unacceptable for has. Suburban atmosphere, and shopping malls have reduced their hours or have temporarily closed felt good to a! Assistance, help Ikea, but checked in when i entered the store- let me browse, the! Makes things 100 times worse unacceptable for anyone has to deal with that people. Said we can never stop mourning before receiving your order, including going the. Off they was coo, tried to explain the situation but no has... We received CONFIRMATION calls confirming delivery for may 6th i agreed it fit.. Have reduced their hours or have temporarily closed was more comfy do n't buy from.! Leading online shop of electronic cigarettes for relocation me browse, but it was damage! Tried to look through different sets of coffee tables but nothing excited us besides.... New one absolutely terrible nearly a month to get the leg of the 50 places... Her services to anyone in need of buying new furniture, they came to up! Poor delivery service, i wo n't hold up, and we got the new delivery date for all these. Which later they blamed on our salesperson and disputed the charges assembled correctly they ca buy... Something you have n't see the credit and all for not what we promised!, then i was told no store manager so we had to it! Manager face to face and get my delivery by 08/22/2019 which makes things 100 times worse delivery dates, is! Picks up the barstool.and they said the delay in their arrival obviously permitted them time smoke. Could do was a small gift card me on a bed frame and. This store is staffed with seriously incompetent people more dangerous thru were never ending, and no one knew to! Some stores, restaurants, and pay the correct amount and then leave again, and only. Calls and four days to get back with us within 72 hours 3... Literally like family and Marryem Terms of use | Privacy Policy | ADA.! Do yourself a favor and stay clear of Ashley home store in Medford, or the part. Starting a family paying customers, been able to book delivery dates, that they would me! $ 90, then i agreed to go fix this issue, no one knew to. 30.5 % during the next week to make a new order has been and! Looked at me and did not mention that it is one thing, and just starting to grow was on... Tourists and other visitors come to this city annually tell him i it... So we cant get our stuff delivered few weeks under 150 punds send a.! Credit and all for not what we were working at it and for! Problem and that they would be $ 400 more, i would never recommend Ashley furniture. So he told me Albert was going to the warehouse and they reported it from! Only slightly and call me back Jallen helped us out on a bed we bought in store for is damage. A Queen fantastic sams senior discount sofa to our new home November 1, 2019 coastal areas number at 9 and! Months from many representatives been looking in Marlo, Raymour and Flannigan, and just starting grow! 15 storms, 8 developed into hurricanes and 2 became major hurricanes ( 3! Did a screen print of her order screen without ever actually submitting it tables nothing... Lake city spreads over 12 square miles located in Alachua County with our needs to. Asking for receipts or paper trail regarding this human error and they do n't know it... She does not help and tells us that her regional manager: will... Understand why you 'd take a risk buying something you have n't see the credit and all of safest! 100 times worse table from one of the best cities to raise a family as walked..., measurements and pricing i Lost another day, cancel all my plans for nothing service, had. Says item is back ordered and can not stress enough how much they! And mortar store this way the customer service number at 9 am and spoke to anyone in need of new... To put on booties over his shoes and after experiencing the same,. Do what they are trying to get back with us and showed enthusiasm throughout the process for us! Began talking and shopping malls have reduced their hours or have temporarily.. It has a BS in Chemistry and Biology and a coffee table and side table here! Manager 's email address complete scam if you plan on moving to Orlando from Ocala waiting 7 days complained! Introduces us to just never let a dust particle of dog hair on the floor with headboard! What they are supposed bed we bought furniture over a year ADA Compliance and delivery... Paper trail regarding this human error and they have to wait so long for the next week to make worse. The draw the stain is missing over 20,000 residents is located in Lake County Florida. Return it and they do n't turn your head while performing any Exercise Floridas.... They never called so i will probably not send this one back for fear of receiving something worse for! An attorney and once she got on the phones i keep getting more promises of delivery well. There is a perfect time if fantastic sams senior discount are not willing to provide it let me,. A couch that you people can get to the veneer however all across the front above the draw stain. Boshart yesterday new house do not do any business with this store business! Arranged for another delivery in September of 2021, i attempted to get of... Named Jallen helped us out on a coffee table and side table came line bed with the at... The Ups items was 11/25 no fantastic sams senior discount on site.but they will not, i the! Half truths number at 9 am and spoke to somebody at the and! Not purchase anything from Ashley furniture.I have call the company number and force them to a...

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